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To start
using Bank-By-Phone for inquiries only, have your
account numbers ready, call the Bank-By-Phone number below and follow the
instructions. You will be told how to use a temporary PIN (Personal
Identification Number) and how to choose your own private PIN for further
access. 24-Hr. Bank-By-Phone services is free and available to all of our
account customers.
To set up
transfers between two or more accounts for which you are a signer, use the
Online Registration form on this website for each account you wish to have
included in the transfer group. (You will register all of your accounts in one
session.) You can also visit with any Personal Banker or call the Customer
Service DirectLine (see below).
For
assistance with 24-Hr. Bank-By-Phone, call the Customer Service DirectLine at
992-9911 (Corpus Christi), 749-7711 (Port Aransas), 361-727-9955 (Rockport), 512-328-0999(Austin), 361-645-3220 (Goliad/Victoria) , or 1-800-257-8316
(outside Corpus Christi - toll free) between 7 am and 6 pm on business
weekdays.
To
access your account through 24-Hr. Bank-By-Phone call:
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992-9901
(Corpus Christi)
-
749-7777
(Port Aransas)
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727-9965 (Rockport)
-
512-328-4888 (Austin)
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361-645-1300 (Goliad/Victoria) -
1-800-257-8086
(outside Corpus Christi-toll free)
After
the welcoming message - press 1 for English, or 2 for Spanish.
Choose a
category by first pressing one of the following key numbers in red. Then press
one of the following numbers under that category.
Use these
three keys the same way in every section of 24-Hr. Bank-By-Phone:
8-
Return to Previous Menu
9-Repeat
Menu
0-Speak
to Customer Service
1
- Account Information and Funds Transfer
1-
Checking & Money Market Accounts
Enter
account number + * and 4-digit PIN +*, then press:
1- Current
balance
2-Transactions
1-Checks
and other withdrawals
2-Deposits
3-ATM
& other electronic transactions
4-Specific
inquiry
5-Interest
information
3-Fax
statement
4-Funds
transfer
6-Interest
information
7- Change
PIN
2-Savings
Accounts
Enter
account number + * and 4-digit PIN +*, then press:
1- Current
balance
2-Transactions
1-Withdrawals
2-Deposits
3-ATM
& other electronic transactions
4-Specific
inquiry
5-Interest
information
3-Fax
statement
4-Funds
transfer
6-Interest
information
7-Change
PIN
3-Funds
Transfer
1-From Checking
or Money Market Account
2-From Savings
Enter
account number you are transferring funds FROM + * and 6-digit PIN +*, then
press:
1-To
Checking or Money Market Account
2-To Savings
Enter
account number you are transferring funds TO + * and 6-digit PIN +*
4-Fax
Statements
Enter
account number + * and 4-digit PIN + *, then press:
1-From
Checking
2-From
Savings
3-To
schedule a fax from Checking
4-To
schedule a fax from Savings
5-To
delete a scheduled fax from Checking
6-To
delete a scheduled fax from Savings
Enter
fax number with area code + *
5-Certificates
of Deposit
Enter
account number + * and 4-digit PIN + *, then press:
1-Current
balance
2-Interest
payment information
For
Interest Payment options, press:
1-Last
interest paid
2-Next
interest payment date
3-Accrued
interest
4-Year-to-date
interest
3-Maturity
date
7-Change
PIN
2-Rate
and Product Information
1-Interest
Checking & Savings
2-Money
Market Accounts
3-Certificates
of Deposit
4-Personal
Loans
5-Mortgage
Loans
7-Loan
Calculator
3-Locations
and Hours
1-Banking
Offices
2-ATMs
3-Mortgage
Center
4-Investment
Center
5-Cash
Management Services
1-Account
Information & Funds Transfer
3-Fax
Statement
7-Emergency
Messages - After Hours
1-Lost or
stolen checks
2-Lost or
stolen Check Card or ATM card
10-Bank-By-Phone
Instructions
0-To
Speak to Customer Service
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