Lost or stolen card? Give us a call.
Report your lost or stolen Check Card or ATM Card as soon as possible to prevent or limit fraudulent use. Call us toll-free at (800) 257-8316.
If you realize that your card has been lost or stolen after business hours, please call MasterCard at (800) 528-2273 (for lost or stolen Check Cards only).
Additional Customer Service DirectLine Numbers
- Corpus Christi (361) 992-9911
- Port Aransas (361) 749-7711
- Rockport (361) 727-9955
- Austin (512) 328-0999
- Goliad / Victoria (361) 645-3220
- Outside These Areas Toll Free (800) 257-8316
- Customer Service Fax (361) 980-1812
Our Customer Service DirectLine staff answers calls weekdays from 7 am to 6 pm. The DirectLine is open to general inquiry calls about the bank, our products and services, and, of course, for customers’ assistance with their accounts and other financial services.