Contact Us

When you need us, we are here for you.

Customer Service DirectLine

No matter what you need, we’re here to help. Our Customer Service DirectLine staff provides general information about the bank, our products and services, and assistance with accounts from 7 am to 6 pm, Central Time, Monday through Friday.

  • Toll free: (800) 257-8316 
  • Fax: (361) 980-1812

24-Hour Bank-By-Phone

Need banking information at night or on weekends? Check account balances, transfer funds, report lost or stolen checks and cards, find bank hours and locations, or leave a message by calling our 24-Hour Bank-By-Phone number.

  • Toll free: (800) 257-8086

Bill Pay Customer Service

Available 6:30 am to 4 pm Central Time, Monday through Friday, for personal Bill Pay service customers and from 6:30 am to 1 am Central Time, Monday through Friday, for Business Bill Pay customers to help you with any Bill Pay questions or payment inquiries.

  • Toll free: (855) 344-4904

Report Lost or Stolen Check Card/ATM Card

Quickly speak to a Customer Service representative during business hours, or leave an emergency message for a prompt response the next business day using our 24-Hour Bank-By-Phone line.

  • Customer Service: (800) 257-8316 
  • 24-Hour Bank-By-Phone: (800) 257-8086