COVID-19: Branch Changes

We are here for you.

We have begun a step-by-step process to return American Bank branches to a more "normal" mode of operation while complying with Governor Abbott’s orders and aligning with CDC guidelines.

The COVID-19 virus is still with us, however, and your health and well-being – as well as that of our employees – is our highest priority. As a result, previous virus mitigation measures, as well as some new ones, will be in place at American Bank locations for the foreseeable future and we will continue to monitor the COVID-19 situation as it evolves.

Beyond our branches, we offer Online Banking, Mobile Banking, and other services that are always available for your use. Learn more about Banking Solutions for a COVID-19 World.

Branch Availability and Changes

The bank’s social distancing plan temporarily transitioned to Motor Banks as the primary means of operation, with most services being available through those drive-through facilities during their regular business hours.

We have begun phasing in branch lobby visits without appointments at selected branches. You can find the latest information on the status of the branch you wish to visit below.

For branch lobbies continuing to require an appointment, please contact the branch in advance by phone to schedule a time to visit for services not available in the Motor Bank. The lobbies of branches that do not have a Motor Bank (San Antonio Concord Plaza and Corpus Christi One Shoreline Plaza) are open with limitations as to how many clients are allowed in the lobbies at one time.

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The Corpus Christi South branch lobby at 5120 S. Padre Island Dr. is now open without an appointment. The Motor Bank continues to be capable of handling nearly all types of transactions and clients are encouraged to continue to use it, along with the Mini Bank, ATMs and our online/mobile banking services, for the best social distancing experience.

Lobby Hours:

  • Mon-Fri: 9 am - 4 pm
  • Sat: Closed
  • Sun: Closed

Motor Bank Hours:

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9:30 am - 12:30 pm
  • Sun: Closed
  • ATM 24/7

Mini-Bank Hours:

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9:30 am - 12:30 pm
  • Sun: Closed

Lobby Hours:

  • Mon-Thurs: 9 am - 4 pm
  • Fri: 9 am - 5 pm
  • Sat: Closed
  • Sun: Closed

Motor Bank Hours:

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9:30 am - 12:30 pm
  • Sun: Closed
  • ATM 24/7

Mini-Bank Hours:

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9:30 am - 12:30 pm
  • Sun: Closed

The Corpus Christi Uptown branch at 711 N. Carancahua St., Ste. 100 is temporarily using the Motor Bank as the primary means of operation, with most services being available there during regular business hours.

The lobby is temporarily closed.

Motor Bank Hours:

  • Monday-Friday: 8 am - 5 pm
  • Saturday: Closed
  • Sunday: Closed

ATM available during building hours at the Carancahua  St. entrance.

The Corpus Christi Shoreline branch at 800 N. Shoreline Blvd., Ste. 100 South is open by appointment only. Please call (361) 888-8200 for more information or to schedule an appointment. 

  • Monday-Friday:  9 am – 4 pm

The Corpus Christi South branch lobby at 5120 S. Padre Island Dr. is now open without an appointment. The Motor Bank will continue to be capable of handling nearly all types of transactions and we encourage you to keep using it, along with our ATM and online/mobile banking services for the best social distancing experience.

Lobby Hours:

  • Monday-Friday: 9 am - 4 pm
  • Saturday: 9:30 am - 12:30 pm
  • Sunday: Closed

Motor Bank Hours:

  • Monday-Friday: 8 am - 6 pm
  • Saturday: 9:30 am - 12:30 pm
  • Sunday: Closed
  • ATM 24/7
 

The Corpus Christi Saratoga branch at 5033 Saratoga Blvd. is temporarily using the Motor Bank as the primary means of operation, with most services being available there during regular business hours.

Call (361) 991-1300 to make a lobby appointment for services not available at the Motor Bank.

Motor Bank Hours:

  • Monday-Friday: 8 am - 6 pm
  • Saturday: 9:30 am - 12:30 pm
  • Sunday: Closed
  • ATM 24/7

The Corpus Christi Padre Island branch at 14602 South Padre Island Drive is temporarily using the Motor Bank as the primary means of operation, with most services being available there during regular business hours.

Call (361) 949-8070 to make a lobby appointment for services not available at the Motor Bank.

Motor Bank Hours:

  • Monday-Friday: 8 am - 6 pm
  • Saturday: 9:30 am - 12:30 pm
  • Sunday: Closed
  • ATM 24/7

The Port Aransas branch at 216 S. Alister St. is temporarily using the Motor Bank as the primary means of operation, with most services being available there during regular business hours.

Call (361) 749-7450 to make a lobby appointment for services not available at the Motor Bank.

Motor Bank Hours:

  • Monday-Friday: 8 am - 6 pm
  • Saturday: 9:30 am - 12:30 pm
  • Sunday: Closed
  • ATM 24/7

The Rockport branch at 1301 Hwy. 35N is temporarily using the Motor Bank as the primary means of operation, with most services being available there during regular business hours.

Call (361) 727-9944  to make a lobby appointment for services not available at the Motor Bank.

Motor Bank Hours:

  • Monday-Friday: 8 am - 6 pm
  • Saturday: 9:30 am - 12:30 pm
  • Sunday: Closed
  • ATM 24/7

The Goliad branch at 243 S. Market St. is temporarily using the Motor Bank as the primary means of operation, with most services being available there during regular business hours.

Call (361) 645-3226 to make a lobby appointment for services not available at the Motor Bank.

Lobby Hours:

  • Monday-Friday: 9:30 am - 3:30 pm
  • Saturday: Closed
  • Sunday: Closed

Motor Bank Hours:

  • Monday-Friday: 9:30 am - 3:30 pm
  • Saturday: 9:30 am - 12:30 pm
  • Sunday: Closed
  • ATM 24/7
 

The Victoria branch at 4304 N. Navarro St. is temporarily using the Motor Bank as the primary means of operation, with most services being available there during regular business hours.

Call (361) 576-4886 to make a lobby appointment for services not available at the Motor Bank.

Motor Bank Hours:

  • Monday-Thursday: 8 am - 5 pm
  • Friday: 8 am - 6 pm
  • Saturday: 9:30 am - 12:30 pm
  • Sunday: Closed
  • ATM 24/7

The Austin Westlake branch at 3520 Bee Caves Road is now open without an appointment. The Motor Bank will continue to be capable of handling nearly all types of transactions and we encourage you to keep using it, along with our ATM and online/mobile banking services for the best social distancing experience.

Lobby Hours:

  • Monday-Friday: 9 am - 4 pm
  • Saturday: Closed
  • Sunday: Closed

Motor Bank Hours:

  • Monday-Thursday: 8 am - 5 pm
  • Friday: 8 am - 6 pm
  • Saturday: 9:30 am - 12:30 pm
  • Sunday: Closed
  • ATM 24/7
 

The American Bank Downtown Austin branch at 620 Congress has closed permanently.

Our commitment to the Austin area remains strong – as does our commitment to provide you with a superior banking experience. The Downtown branch staff, as well as those at the Westlake branch, are excited to welcome Downtown clients to their new Westlake home at 3520 Bee Caves Road.

The San Antonio Concord Plaza branch is open with limitations as to how many clients are allowed in the lobby at one time. Please call (210) 930-9700 for more information.

The ATM located in the Concord Plaza parking garage is available 24/7 for your cash withdrawal and balance inquiry needs.

What to Expect When Visiting a Branch Lobby

Everyone visiting or working in an American Bank lobby or other facility is required to wear a face covering, but we will ask that you remove it briefly upon entering so our security cameras can record your presence. Employees are required to wear a mask at all times, except when alone in a private office, and gloves are optional.
Certain doors may be designated for entrance only or exit only and will be marked appropriately.
A banker will greet you at the door. Safe branch capacity practices will be followed. If the lobby is at capacity when you arrive, you will be asked to wait outside the entrance or in your vehicle until it is your turn to enter.
Outside and inside, we ask that you and our employees practice social distancing by maintaining at least 6 feet of distance from others. Floor decals will help you determine safe distances when waiting in line.
Hand sanitizer stations will be available.
Shields will be in place at the teller windows and lobby desks. Our lobby employees will continue to monitor their health each day and have been instructed not to report for work if they are experiencing any signs of illness or have been exposed to someone who is – or may be – ill.
Frequent and enhanced cleaning practices will be maintained.
  • Everyone visiting or working in an American Bank lobby or other facility is required to wear a face covering, but we will ask that you remove it briefly upon entering so our security cameras can record your presence. Employees are required to wear a mask at all times, except when alone in a private office, and gloves are optional.
  • Certain doors may be designated for entrance only or exit only and will be marked appropriately.
  • A banker will greet you at the door. Safe branch capacity practices will be followed. If the lobby is at capacity when you arrive, you will be asked to wait outside the entrance or in your vehicle until it is your turn to enter.
  • Outside and inside, we ask that you and our employees practice social distancing by maintaining at least 6 feet of distance from others. Floor decals will help you determine safe distances when waiting in line.
  • Hand sanitizer stations will be available.
  • Shields will be in place at the teller windows and lobby desks. Our lobby employees will continue to monitor their health each day and have been instructed not to report for work if they are experiencing any signs of illness or have been exposed to someone who is – or may be – ill.
  • Frequent and enhanced cleaning practices will be maintained

Updated 11/23/2020