Things that haven't changed
The following have not been impacted by our technology upgrade:
- Checks: you can continue to use your current supply of checks.
- Account Numbers: your deposit and loan account numbers remain the same.
- Check Card and PIN: your card and PIN remain the same.
- Direct Deposits and Automatic Drafts: all your electronic deposits and automatic drafts continue without interruption.
Zelle - an easy way for Personal Online Banking clients to send money directly between almost any U.S. bank accounts, typically within minutes, using just an email address or mobile phone number.
Check Card Controls - lets you determine how, when and where your Check Card is used.
PayPal - simplify adding your bank account to PayPal.
Apple Pay - add your Check Card to mobile wallets, and pay for purchases by simply holding your phone close to the merchant's enabled device to securely pay without using your physical card.
All check images are now available; deposit images prior to July 23 will not be available; previous statements are still being loaded but several months are now available.
Your statement has a new format that's easy to read and understand.
You may receive two statements in July:
- Accounts with a July cycle date prior to the 20th received two statements: one on their normal July date and another as of July 22nd.
- Accounts with a July cycle date of the 20th, 21st, 22nd or 23rd received one statement - as of July 22nd. Service charges/fees were charged as appropriate on the July 22nd statement. If your cycle date is July 23, activity for that day will appear on your August statement.
- Accounts with a July cycle date of the 24th through the 31st will receive two statements: one as of July 22nd and one as of their normal cycle date.
Commercial accounts were charged their regular service charges/fees/analysis fees on the July 22nd statement. Any balance requirements or earnings credit were based on the account information as of that date.
Check Cards/ATM Cards
All ATMs are in service with full functionality. An issue with card chips was encountered on a small portion of Check Cards. Affected cards have been replaced, sent to the clients by Priority Mail on July 23. If your card was affected but you have not received your new card, please contact Customer Service.
When using your card for withdrawals at American Bank ATMs, you will need to remove the card from the machine before your cash will be dispensed.
Online & Mobile Banking
There are two different versions of online and mobile banking: one for personal and one for business clients. (See the Business Banking section below for more information on Business Online Banking, and the Personal Banking section for information on Personal Online Banking.)
Everything possible was done to move existing Bill Pay payees and scheduled payments to the new system. Certain types of payees and payments, however, did not make the transition.
It is critical that Bill Pay users check their payees and scheduled payments on or after July 23 and re-establish payees and payments that did not make the transition to the new system, to ensure your payments are made on time.
Existing payees: On or after July 23, check to be sure all your payees are in the system. Set up any that are missing.
Scheduled and recurring payments: Single payment dates scheduled more than one year beyond July 20, 2018 and recurring payments scheduled more than 2 years beyond July 20, 2018, will not transition to the new system.
Re-enter any scheduled or recurring payments that fall into either of these categories. This is very important, to ensure that your payments continue without interruption.
Payments to individuals: individual payees set up to use the payee's bank account number for payment will need to be re-established in the new Bill Pay system, on or after July 23.
Payees set up with an email address or mobile number (person-to-person payments) did not convert, and that functionality is not available in the new system. Other arrangements for those types of payments will need to be made. This functionality will be restored at a later date with a new service called Zelle.
Payees set up with a postal address for payment did convert, and will continue to receive a check.
Payments scheduled to payees that did not convert will not be made.
eBills: Any eBills you had set up in Bill Pay need to be re-established in the new system, on or after July 23.
Bill Pay profile: If your business had more than one Bill Pay profile in the previous system, you only need one in the new version, because multiple users are allowed on one profile.
Method of payment: Your Bill Pay payee's method of payment may change from electronic to check or vice versa.
The payment method is determined by the relationship your payee has with our new Bill Pay provider and how they arrange to make payments.
Payments scheduled during the transition: Our current Bill Pay vendor processed payments on July 20 and they were paid on July 23 (the next business day as usual). The new Bill Pay provider is responsible for payments scheduled to process on July 23 or after.
Outstanding Bill Pay checks: Any outstanding checks issued from the previous Bill Pay vendor that have not been cashed by the payee after 90 days will be refunded to the account from which the payment was made.
History: Record of payments made in 2018 transferred to the new system. Bill Pay payments will continue to be displayed in the deposit account transaction history.
Support: Please contact American Bank Customer Service for all Bill Pay questions: (800) 257-8316. The previous Bill Pay support number is no longer available.
Rush payment fee: Effective July 23, the Bill Pay rush payment fee is $19.95 each.
Auto-transfer notices: If you have been receiving an Auto-Transfer Notice when your loan payment is posted, you will now receive that information on a detailed monthly billing statement instead.
Loan Billing notices, Home Equity Line of Credit (HELOC) statements and Personal Line of Credit statements: These now include a payment stub for return with your payment.
Deposit Account Changes
American Money Fund, American Business Money Fund and American Money Fund Public Fund Accounts: The names of these accounts became American Money Market, American Business Money Market and American Money Market Public Fund accounts, respectively, on July 23.
Money Market CD: Effective July 23, this account is now called a CD.
No other changes are being made to the above accounts.
Premium Interest Checking, American Select, and American Family Accounts: Combined average daily balances of qualifying personal deposit and loan accounts for purposes of waiving the monthly maintenance fee are now based on the combined average daily balances during the current statement period rather than during the prior calendar month.