We Are Listening

Your feedback is what fuels us.

Asking, Listening and Taking Action

Our mission is to provide clients with an exceptional banking experience built on relationships and service levels that are a cut above other banks.  To learn how you think we are doing, we surveyed all bank clients on our products and services.  We appreciate the feedback and comments and want to share what we learned. 

We are proud and honored that we have continued to serve our clients, even through unprecedented times, as we have for over 50 years.  We want you to know that while we will always be accessible in person, we are committed to identifying and investing in products and services that offer convenient, seamless banking solutions - today and tomorrow.

A Summary of What We Learned:

Our Bankers

Our clients feel that our bankers address concerns in a timely manner and are committed to their success. We will always be accessible in person and we are committed to working hard to exceed expectations.

Our Products

Our clients expect us to look for ways to enhance our products, in both the near-term and future. We are committed to investing in products and services that offer convenient, seamless banking solutions.

Our Clients

Our clients prefer digital banking but value connecting with a banker when needed. We are committed to building strong relationships and providing excellent service. We are here for you.

A Detailed Look at the Data:

 

Over 85% of respondents agree that we provide convenient, streamlined access to services at anytime and anywhere, and that doing business with us is easy. We believe that our future depends on the growth of the communities we serve and their members. 

 

 

66% of respondents indicated they interact with the bank at least weekly. Building strong relationships is at the core of what we do and we enjoy every opportunity we have to connect.

Over 80% of respondents agree that we offer products and services that meet both their future and current needs. A majority indicated they would be willing to conduct business with us through additional digital channels such as secure chat or video banking. Our goal is to provide our clients with products and services designed to address both long-term goals and short-term needs.

 

 

A majority of our survey respondents indicated a preference for taking care of banking needs via online and mobile banking but highly value in-branch lobby services to be available without appointments.

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